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But I have no complaints about their service. Pros: All went smooth since the check in until landing. Cons: On board service. Pros: We were concerned due to the poor reviews, but this flight was absolutely adequate for our needs. It was a very short flight with no food or beverage service. The check in and boarding process went smoothly despite some language barriers.
The plane was small and the seating was slightly cramped. Cons: Tame charged me because my ID number was not in reservation when checking in. I always fly this route and never had this issue.
I later spoke to another Tame agent and he said that he would have resolved without having to charge me. Poor customer service from Tame. Pros: It was quick boarding Cons: The flight was delayed. It also had a gate change. Cons: I was charged and extra When the flight was booked there was not even a slot open for that information. When explaining that to the person at the counter she said, "well either you pay it or you dont board the plane. Cons: The connection in NY was over 5 hours.
No place to wait in the Aeroflot terminal. No lounge. No restaurants. No sympathy from Aeroflot. Check in at least allowed us access to a nice waiting area. Pros: Pilots did an excellent job. Cons: Training people to be multilingual would help the customers. Tho I speak several languages, unfortunately Spanish is not one of them.
So I had a difficult time explaining that i had been mowed down by an out of control bicyclist who sent me to the ER three times for severe trauma. Pros: Nothing Cons: No leg room couldn't even move, old plane, 2 hours delayed, had to pay extra money because according to the airline I did not have my passport number on my reservation.